Privacy Policy
Effective January 1, 2026
Solid Form Lowell Concrete, concretelowell.com, hello@concretelowell.com
Who this policy covers
This policy explains how Solid Form Lowell Concrete, a concrete contractor in Lowell, MA, handles the information you share when you use our website. It covers the home page and every page linked from it, along with the estimate requests and messages that come to us through the site.
We're a small local business, and we only want what we need to answer your question and do your job. You can read more about who we are on our About page.
What we collect when you fill out a form
When you ask for an estimate or send us a message, we collect what you type into the form. That's usually your name, phone number, email, the address of the job and a description of the work, such as a cracked driveway or a new patio. If you attach photos of your slab or yard, we receive those too.
Our contact form runs on an outside form service, which stores your submission and passes it to us. If you call or text us instead, we keep the details you give us so we can follow up on your job.
Cookies and analytics
Like most websites, ours may use cookies and basic analytics tools, which are small files and scripts that record how the site gets used. They can tell us which pages people visit, what kind of device and browser they use, the general area they're browsing from and which site sent them here.
We use this to see which pages are useful and to fix the ones that aren't, not to identify you by name. You can block or delete cookies in your browser settings, and the site will still work.
How we use your information
We use what you send us to reply to you, schedule an estimate, prepare a quote, do the work, follow up afterward and handle billing. We may also use your contact details to answer questions about a job we've already done.
We don't sell your information. We share it only with the service providers that help us run the website and the business, such as our form and website hosts, and with anyone the law requires us to share it with.
How long we keep it
We keep your information as long as we need it to answer your request, finish your job and keep the business records we're required to keep, such as invoices for tax purposes. If you request an estimate and don't hire us, we don't hold on to your details any longer than we need them.
When we no longer need your information, we delete it or remove anything that identifies you.
Your choices and rights
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you about anything other than an open job.
Some states give residents more privacy rights, and we'll honor a request whenever we reasonably can. We may ask you to confirm who you are before we hand over or delete anything, so your information doesn't go to the wrong person.
How we protect your information
We take reasonable steps to keep your information safe, and we limit who on our end can see it. No website or online service is completely secure, though, so we can't promise that information sent over the internet will never be exposed.
Children's privacy
Our website is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. When we do, we'll post the new version on this page, and it applies from the time it's posted.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (978) 441-3345 or reach us through our contact page. We're available Monday through Friday from 7 AM to 11 PM, and Saturday and Sunday from 6 AM to 10 PM.
We reply within 1 business day and will tell you what we're doing about your request.